Last updated: August 2026
1. Who we are
This website is operated by Reserviox OÜ, a company registered in Estonia, trading as Airport Transfer Barcelona. Reserviox OÜ is the data controller responsible for the personal data described in this policy.
2. Information we collect
We collect information you give us directly when you request a quote, make a booking, or contact us, including:
- Name, email address and phone number
- Journey details such as pickup and drop-off locations, dates, flight numbers and passenger counts
- Any additional information you choose to share in a message or booking notes
We also collect limited technical information automatically, such as pages visited, browser type and general usage patterns, to help us understand how the website is used.
3. How we use your information
We use your information to:
- Provide, confirm and manage the airport transfer, chauffeur, limousine or concierge service you request
- Respond to enquiries and communicate with you about your booking
- Improve our website and services
- Send you service-related updates, and marketing communications only where you have given your consent
4. Legal basis for processing
Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal bases:
- Your consent, where you have given it (for example, marketing communications)
- Performance of a contract, to arrange and deliver the service you have booked
- Legal obligation, where processing is required to comply with the law
- Legitimate interests, for example to keep our services secure and to improve them
5. How we share your information
We do not sell your personal data. We may share information with trusted service providers and partners who support our operations, such as hosting providers, email and SMTP providers, and analytics services, and only to the extent needed for them to perform their function. Chauffeurs and drivers fulfilling your booking receive the journey details necessary to complete it. We may also disclose information where required by law.
6. Cookies
We use cookies and similar technologies to operate the website and to understand how it is used, including Google Analytics, Google Tag Manager and Microsoft Clarity. When you first visit the site, a banner lets you accept or reject non-essential cookies. You can also control or delete cookies at any time through your browser settings. Essential cookies required for the website to function are not covered by this control.
7. Data retention
We keep personal data only for as long as necessary to fulfil the purposes described in this policy, including any legal, accounting or reporting requirements. Booking and enquiry records are typically retained for a limited period after your journey or enquiry is completed, after which they are deleted or anonymised.
8. Your rights
Under GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data, where applicable
- Withdraw consent at any time, where processing is based on consent
- Request a copy of your data in a portable format
- Object to certain types of processing
To exercise any of these rights, contact us using the details below.
9. Data security
We apply appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, misuse or alteration.
10. Changes to this policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
11. Contact us
If you have questions about this Privacy Policy or how your data is handled, please contact us:
Reserviox OÜ
Tornimäe tn 5, Kesklinna linnaosa
10145 Tallinn, Estonia
Email: offer@airporttransferbarcelona.com